{"id":348,"date":"2023-08-02T02:31:21","date_gmt":"2023-08-02T02:31:21","guid":{"rendered":"https:\/\/statorials.org\/cn\/ctq\/"},"modified":"2023-08-02T02:31:21","modified_gmt":"2023-08-02T02:31:21","slug":"ctq","status":"publish","type":"post","link":"https:\/\/statorials.org\/cn\/ctq\/","title":{"rendered":"Ctq"},"content":{"rendered":"

\u672c\u6587\u89e3\u91ca\u4e86\u4ec0\u4e48\u662f CTQ \u4ee5\u53ca\u5b83\u4eec\u7684\u7528\u9014\u3002\u60a8\u8fd8\u5c06\u4e86\u89e3\u4ec0\u4e48\u662f CTQ \u6811\u3001\u5b83\u662f\u5982\u4f55\u5236\u4f5c\u7684\u3001CTQ \u6811\u7684\u793a\u4f8b\u4ee5\u53ca\u521b\u5efa CTQ \u6811\u7684\u4f18\u70b9\u3002<\/p>\n

<\/span>\u4ec0\u4e48\u662f CTQ\uff1f<\/span><\/h2>\n

CTQ<\/strong> \uff08\u6216\u5173\u952e\u8d28\u91cf<\/strong>\uff09\u662f\u4e00\u4e2a\u516d\u897f\u683c\u7801\u65b9\u6cd5\u672f\u8bed\uff0c\u7528\u4e8e\u63cf\u8ff0\u6ee1\u8db3\u5ba2\u6237\u9700\u6c42\u6240\u5fc5\u9700\u7684\u53c2\u6570\u3002<\/p>\n

\u6362\u53e5\u8bdd\u8bf4\uff0cCTQ\u4e00\u8bcd\u662f\u6307\u4e3a\u6ee1\u8db3\u5ba2\u6237\u6240\u8981\u6c42\u7684\u8d28\u91cf\u800c\u5fc5\u987b\u91c7\u53d6\u7684\u4e00\u5207\u63aa\u65bd\u3002 CTQ \u662f\u76f4\u63a5\u6765\u81ea\u5ba2\u6237\u58f0\u97f3\uff08VOC \u6216 Voice Of Customer\uff09\u7684\u8981\u6c42\uff0c\u56e0\u6b64\u5b83\u4eec\u662f\u5ba2\u6237\u5411\u6211\u4eec\u63d0\u51fa\u7684\u8d28\u91cf\u8981\u6c42\uff0c\u56e0\u6b64\u6211\u4eec\u5fc5\u987b\u9075\u5b88\u3002<\/p>\n

\u503c\u5f97\u5f3a\u8c03\u7684\u662f CTQ\uff08\u8d28\u91cf\u5173\u952e\uff09\u548c CTC\uff08\u5ba2\u6237\u5173\u952e\uff09\u4e4b\u95f4\u7684\u533a\u522b\u3002 CTC \u662f\u6307\u8d2d\u4e70\u670d\u52a1\u6216\u5546\u54c1\u5fc5\u987b\u5177\u5907\u7684\u7279\u5f81\uff0c\u800c CTQ \u662f\u6307\u516c\u53f8\u4e3a\u786e\u4fdd\u6ee1\u8db3\u8fd9\u4e9b\u5173\u952e\u6807\u51c6\u800c\u91c7\u53d6\u7684\u63aa\u65bd\u3002<\/p>\n

\u4f8b\u5982\uff0c\u5ba2\u6237\u7684 CTC \u53ef\u80fd\u662f\u997c\u5e72\u9165\u8106\u4f46\u4e0d\u6613\u788e\uff0c\u800c CTQ \u5219\u662f\u5236\u4f5c\u9165\u8106\u4f46\u4e0d\u6613\u788e\u7684\u997c\u5e72\u6240\u9700\u7684\u70e4\u7bb1\u6e29\u5ea6\u3002<\/p>\n

<\/span> CTQ\u6811<\/span><\/h2>\n

CTQ \u6811<\/strong>\uff0c\u4e5f\u79f0\u4e3aCTQ \u6811<\/strong>\u6216\u5173\u952e\u8d28\u91cf\u6811\uff0c<\/strong>\u662f\u7528\u4e8e\u8bc6\u522b\u5ba2\u6237\u9700\u6c42\u5e76\u5c06\u8be5\u4fe1\u606f\u8f6c\u5316\u4e3a\u53ef\u8861\u91cf\u7684\u4ea7\u54c1\u548c\u6d41\u7a0b\u8981\u6c42\u7684\u56fe\u8868\u3002<\/p>\n

\u56e0\u6b64\uff0cCTQ \u6811\u4f7f\u7ec4\u7ec7\u80fd\u591f\u4e86\u89e3\u5ba2\u6237\u5728\u8d28\u91cf\u65b9\u9762\u6700\u770b\u91cd\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u7279\u5f81\u3002<\/p>\n

CTQ \u6811\u7531\u4e09\u4e2a\u90e8\u5206\u7ec4\u6210\uff1a<\/p>\n

    \n
  • \u9700\u8981\uff1a<\/strong>\u662f\u6307\u987e\u5ba2\u5bf9\u4ea7\u54c1\u6216\u670d\u52a1\u611f\u5230\u6ee1\u610f\u7684\u9700\u8981\u3002<\/span><\/li>\n
  • \u51b3\u5b9a\u56e0\u7d20\uff1a<\/strong>\u8fd9\u4e9b\u662f\u5ba2\u6237\u5728\u5224\u65ad\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u8d28\u91cf\u65f6\u8003\u8651\u7684\u5143\u7d20\u6216\u7279\u5f81\u3002<\/span><\/li>\n
  • \u8981\u6c42\uff1a<\/strong>\u8fd9\u4e9b\u662f\u8fd9\u4e9b\u9a71\u52a8\u7a0b\u5e8f\u6ee1\u8db3\u5ba2\u6237\u8d28\u91cf\u6807\u51c6\u6240\u5fc5\u9700\u7684\u8fc7\u7a0b\u6216\u4ea7\u54c1\u8981\u6c42\u3002<\/span> <\/li>\n<\/ul>\n

    <\/span>\u5982\u4f55\u521b\u5efa CTQ \u6811<\/span><\/h2>\n

    \u8981\u521b\u5efa CTQ \u6811\uff0c\u60a8\u5fc5\u987b\u6267\u884c\u4ee5\u4e0b\u6b65\u9aa4\uff1a<\/p>\n

      \n
    1. \u8bc6\u522b\u6f5c\u5728\u5ba2\u6237<\/strong>\uff1a\u9996\u5148\u8981\u505a\u7684\u662f\u786e\u5b9a\u53ef\u4ee5\u8d2d\u4e70\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u6240\u6709\u5ba2\u6237\u7684\u6982\u51b5\u3002<\/span><\/li>\n
    2. \u503e\u542c\u5ba2\u6237\u7684\u58f0\u97f3<\/strong>\u2013 \u5f81\u6c42\u5ba2\u6237\u7684\u58f0\u97f3 (VOC) \u5bf9\u4e8e\u4efb\u4f55\u4f01\u4e1a\u90fd\u5f88\u91cd\u8981\u3002\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u6700\u4f73\u65b9\u6cd5\u662f\u786e\u4fdd\u60a8\u63d0\u4f9b\u4ed6\u4eec\u60f3\u8981\u7684\u4e1c\u897f\u3002<\/span><\/li>\n
    3. \u4e86\u89e3\u5ba2\u6237\u7684\u9700\u6c42<\/strong>\u2014\u2014\u6839\u636e\u4e0a\u4e00\u6b65\u6536\u5230\u7684\u4fe1\u606f\uff0c\u60a8\u9700\u8981\u4e86\u89e3\u5ba2\u6237\u6b63\u5728\u5bfb\u627e\u4ec0\u4e48\u4ee5\u53ca\u4ed6\u4eec\u7684\u9700\u6c42\u662f\u4ec0\u4e48\u3002<\/span><\/li>\n
    4. \u5b9a\u4e49 CTC<\/strong> \u2013 \u5c06\u6b64\u6570\u636e\u8f6c\u5316\u4e3a\u5173\u952e\u5ba2\u6237\u6307\u6807\u3002\u63a5\u4e0b\u6765\uff0c\u786e\u5b9a CTC \u7684\u8303\u56f4\u548c\u5bb9\u5dee\u3002<\/span><\/li>\n
    5. \u786e\u5b9a\u8d28\u91cf\u56e0\u7d20<\/strong>\uff1a\u786e\u5b9a\u5ba2\u6237\u6240\u770b\u91cd\u7684\u8d28\u91cf\u3002\u540c\u6837\uff0c\u60a8\u5e94\u8be5\u6e05\u695a\u5730\u8bf4\u660e\u60a8\u7684\u7ec4\u7ec7\u7684\u6d41\u7a0b\u9700\u8981\u5728\u5185\u90e8\u8fd0\u884c\u5f97\u5982\u4f55\u624d\u80fd\u6ee1\u8db3\u8fd9\u4e9b\u8981\u6c42\u3002<\/span><\/li>\n
    6. \u5efa\u7acbCTQ<\/strong> \uff1a\u60a8\u5fc5\u987b\u5efa\u7acb\u4ea7\u54c1\u6216\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e\u53c2\u6570\uff0c\u4e5f\u5c31\u662f\u8bf4\u5fc5\u987b\u5c0a\u91cd\u54ea\u4e9b\u4ef7\u503c\u89c2\u624d\u80fd\u6ee1\u8db3\u5ba2\u6237\u6240\u8981\u6c42\u7684\u8d28\u91cf\u3002<\/span><\/li>\n
    7. \u9a8c\u8bc1 CTQ<\/strong> \u2013 \u6700\u540e\uff0c\u60a8\u53ef\u4ee5\u4e0e\u5ba2\u6237\u9a8c\u8bc1\u8d28\u91cf\u8981\u6c42\uff0c\u4ee5\u786e\u4fdd\u4ed6\u4eec\u8ba4\u4e3a\u7684\u8d28\u91cf\u6b63\u662f\u60a8\u60f3\u8981\u63d0\u4f9b\u7684\u3002<\/span> <\/li>\n<\/ol>\n

      <\/span> CTQ \u6811\u793a\u4f8b<\/span><\/h2>\n

      \u4e3a\u4e86\u5145\u5206\u7406\u89e3\u8fd9\u4e2a\u6982\u5ff5\uff0c\u4e0b\u9762\u662f CTQ \u6811\u7684\u793a\u4f8b\u3002 <\/p>\n

      \"CTQ<\/figure>\n

      <\/span> CTQ\u6811\u7684\u4f18\u70b9<\/span><\/h2>\n

      \u521b\u5efa CTQ \u6811\u6709\u4ee5\u4e0b\u51e0\u4e2a\u597d\u5904\u548c\u4f18\u70b9\uff1a<\/p>\n

        \n
      • CTQ \u6811\u6709\u52a9\u4e8e\u786e\u5b9a\u6ee1\u8db3\u5ba2\u6237\u7684\u9700\u6c42\u3002<\/span><\/li>\n
      • \u4e13\u6ce8\u4e8e\u5173\u952e\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u6307\u6807\u3002<\/span><\/li>\n
      • \u5c06\u5ba2\u6237\u9700\u6c42\u8f6c\u5316\u4e3a CTQ\u3002<\/span><\/li>\n
      • \u6709\u52a9\u4e8e\u63d0\u9ad8\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u8d28\u91cf\u3002<\/span><\/li>\n
      • \u5b83\u8fd8\u53ef\u4ee5\u5e2e\u52a9\u8bbe\u8ba1\u5e08\u4e86\u89e3\u4ea7\u54c1\u6216\u670d\u52a1\u8bbe\u8ba1\u7684\u8d28\u91cf\u56e0\u7d20\u3002<\/span><\/li>\n
      • \u5b83\u662f\u4e00\u4e2a\u53ef\u4ee5\u8ba9\u60a8\u8f7b\u677e\u53ef\u89c6\u5316\u5ba2\u6237\u9700\u6c42\u3001\u8d28\u91cf\u56e0\u7d20\u548c\u8981\u6c42\u7684\u5de5\u5177\u3002<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

        \u672c\u6587\u89e3\u91ca\u4e86\u4ec0\u4e48\u662f CTQ \u4ee5\u53ca\u5b83\u4eec\u7684\u7528\u9014\u3002\u60a8\u8fd8\u5c06\u4e86\u89e3\u4ec0\u4e48\u662f CTQ \u6811\u3001\u5b83\u662f\u5982\u4f55\u5236\u4f5c\u7684\u3001CTQ \u6811\u7684\u793a\u4f8b\u4ee5\u53ca\u521b […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-348","post","type-post","status-publish","format-standard","hentry","category-10"],"yoast_head":"\n\u25b7 CTQ\uff1a\u8d28\u91cf\u7684\u5173\u952e\u53c2\u6570<\/title>\n<meta name=\"description\" content=\"\u5728\u8fd9\u91cc\uff0c\u60a8\u5c06\u4e86\u89e3\u4ec0\u4e48\u662f CTQ\u3001\u4ec0\u4e48\u662f CTQ \u6811\u3001\u5b83\u662f\u5982\u4f55\u5236\u4f5c\u7684\u3001\u5b83\u7684\u4f18\u70b9\u4ee5\u53ca CTQ \u6811\u7684\u793a\u4f8b\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, 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