{"id":348,"date":"2023-08-02T02:31:21","date_gmt":"2023-08-02T02:31:21","guid":{"rendered":"https:\/\/statorials.org\/tr\/ctq\/"},"modified":"2023-08-02T02:31:21","modified_gmt":"2023-08-02T02:31:21","slug":"ctq","status":"publish","type":"post","link":"https:\/\/statorials.org\/tr\/ctq\/","title":{"rendered":"Ctq"},"content":{"rendered":"

Bu makalede CTQ’lar\u0131n ne oldu\u011fu ve ne i\u00e7in kullan\u0131ld\u0131\u011f\u0131 a\u00e7\u0131klanmaktad\u0131r. Ayr\u0131ca CTQ a\u011fac\u0131n\u0131n ne oldu\u011funu, nas\u0131l yap\u0131ld\u0131\u011f\u0131n\u0131, CTQ a\u011fac\u0131 \u00f6rne\u011fini ve ayr\u0131ca CTQ a\u011fac\u0131 olu\u015fturman\u0131n avantajlar\u0131n\u0131 da bulacaks\u0131n\u0131z.<\/p>\n

<\/span> CTQ nedir?<\/span><\/h2>\n

CTQ<\/strong> (veya Kritikten Kaliteye<\/strong> ), m\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamak i\u00e7in gerekli olan parametreleri tan\u0131mlamak i\u00e7in kullan\u0131lan bir Alt\u0131 Sigma metodolojik terimidir.<\/p>\n

Ba\u015fka bir deyi\u015fle CTQ terimi, m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu kaliteyi kar\u015f\u0131lamak i\u00e7in yap\u0131lmas\u0131 gereken her \u015feyi ifade eder. CTQ’lar do\u011frudan m\u00fc\u015fterinin sesinden (VOC veya M\u00fc\u015fterinin Sesi) gelen gereksinimlerdir, dolay\u0131s\u0131yla m\u00fc\u015fterinin bizden istedi\u011fi ve bu nedenle uymam\u0131z gereken kalite gereksinimleridir.<\/p>\n

CTQ (Kritikten Kaliteye) ve CTC (Kritikten M\u00fc\u015fteriye) aras\u0131ndaki fark\u0131 vurgulamakta fayda var. CTC, bir hizmetin veya mal\u0131n sat\u0131n al\u0131nmas\u0131 gereken \u00f6zellikleri ifade ederken CTQ, \u015firketin bu kritik kriterlerin kar\u015f\u0131land\u0131\u011f\u0131ndan emin olmak i\u00e7in ne yapt\u0131\u011f\u0131n\u0131 ifade eder.<\/p>\n

\u00d6rne\u011fin, bir m\u00fc\u015fteri i\u00e7in CTC, bir kurabiyenin gevrek oldu\u011fu ancak ufalanmayan oldu\u011fu olabilirken CTQ, gevrek ancak ufalanmayan bir kurabiye yapmak i\u00e7in gereken f\u0131r\u0131n s\u0131cakl\u0131\u011f\u0131 olabilir.<\/p>\n

<\/span> CTQ a\u011fac\u0131<\/span><\/h2>\n

CTQ a\u011fac\u0131<\/strong> veya kritik kalite a\u011fac\u0131 olarak da bilinen CTQ a\u011fac\u0131,<\/strong> m\u00fc\u015fteri<\/strong> ihtiya\u00e7lar\u0131n\u0131 tan\u0131mlamak ve bu bilgiyi \u00f6l\u00e7\u00fclebilir \u00fcr\u00fcn ve s\u00fcre\u00e7 gereksinimlerine d\u00f6n\u00fc\u015ft\u00fcrmek i\u00e7in kullan\u0131lan bir diyagramd\u0131r.<\/p>\n

B\u00f6ylece CTQ a\u011fa\u00e7lar\u0131, kurulu\u015flar\u0131n m\u00fc\u015fterilerin kalite a\u00e7\u0131s\u0131ndan en \u00e7ok de\u011fer verdi\u011fi \u00fcr\u00fcn veya hizmetin \u00f6zelliklerini anlamalar\u0131na olanak tan\u0131r.<\/p>\n

CTQ a\u011fac\u0131 \u00fc\u00e7 bile\u015fenden olu\u015fur:<\/p>\n

    \n
  • \u0130htiya\u00e7:<\/strong> \u00dcr\u00fcn veya hizmetten memnun olan m\u00fc\u015fterinin ihtiyac\u0131n\u0131 ifade eder.<\/span><\/li>\n
  • Belirleyici fakt\u00f6rler:<\/strong> Bunlar, m\u00fc\u015fterilerin \u00fcr\u00fcn veya hizmetinizin kalitesini de\u011ferlendirirken dikkate ald\u0131\u011f\u0131 unsurlar veya \u00f6zelliklerdir.<\/span><\/li>\n
  • Gereksinimler:<\/strong> Bunlar, bu fakt\u00f6rlerin m\u00fc\u015fterinin kalite standartlar\u0131n\u0131 kar\u015f\u0131lamas\u0131 i\u00e7in gerekli olan s\u00fcre\u00e7 veya \u00fcr\u00fcn gereksinimleridir.<\/span> <\/li>\n<\/ul>\n

    <\/span> CTQ a\u011fac\u0131 nas\u0131l olu\u015fturulur<\/span><\/h2>\n

    CTQ a\u011fac\u0131 olu\u015fturmak i\u00e7in a\u015fa\u011f\u0131daki ad\u0131mlar\u0131 izlemelisiniz:<\/p>\n

      \n
    1. Potansiyel m\u00fc\u015fterileri belirleyin<\/strong> : Yap\u0131lacak ilk \u015fey, \u00fcr\u00fcn veya hizmetinizi sat\u0131n alabilecek t\u00fcm m\u00fc\u015fterilerin profilini belirlemektir.<\/span><\/li>\n
    2. M\u00fc\u015fterinin sesini dinleyin<\/strong> \u2013 M\u00fc\u015fterinin sesini (VOC) istemek her i\u015fletme i\u00e7in \u00f6nemlidir. Daha fazla m\u00fc\u015fteri memnuniyeti elde etmenin en iyi yolu, onlar\u0131n istediklerini sa\u011flad\u0131\u011f\u0131n\u0131zdan emin olmakt\u0131r.<\/span><\/li>\n
    3. M\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131 anlay\u0131n<\/strong> \u2013 \u00d6nceki ad\u0131mda ald\u0131\u011f\u0131n\u0131z bilgilere dayanarak m\u00fc\u015fterinin ne arad\u0131\u011f\u0131n\u0131 ve ihtiya\u00e7lar\u0131n\u0131n neler oldu\u011funu anlaman\u0131z gerekir.<\/span><\/li>\n
    4. CTC’yi tan\u0131mlay\u0131n<\/strong> \u2013 Bu verileri kritik m\u00fc\u015fteri \u00f6l\u00e7\u00fcmlerine d\u00f6n\u00fc\u015ft\u00fcr\u00fcn. Daha sonra CTC’ler i\u00e7in aral\u0131klar\u0131 ve toleranslar\u0131 belirleyin.<\/span><\/li>\n
    5. Kalite Fakt\u00f6rlerini Belirleyin<\/strong> : M\u00fc\u015fterilerin kalite olarak neye de\u011fer verdi\u011fini belirleyin. Benzer \u015fekilde, bu gereksinimleri kar\u015f\u0131lamak i\u00e7in kurulu\u015funuzun s\u00fcre\u00e7lerinin dahili olarak ne kadar iyi \u00e7al\u0131\u015fmas\u0131 gerekti\u011fini a\u00e7\u0131k\u00e7a belirtmelisiniz.<\/span><\/li>\n
    6. CTQ’yu olu\u015fturun<\/strong> : \u00dcr\u00fcn\u00fcn\u00fcz\u00fcn veya hizmetinizin kalitesi i\u00e7in kritik parametreleri, yani m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu kaliteyi kar\u015f\u0131lamak i\u00e7in hangi de\u011ferlere uyulmas\u0131 gerekti\u011fini belirlemelisiniz.<\/span><\/li>\n
    7. CTQ’lar\u0131 Do\u011frulay\u0131n<\/strong> \u2013 Son olarak, m\u00fc\u015fterilerin kalite olarak alg\u0131lad\u0131klar\u0131 \u015feyin sizin sunmak istedi\u011finiz \u015fey oldu\u011fundan emin olmak i\u00e7in kalite gereksinimlerini m\u00fc\u015fterilerle do\u011frulayabilirsiniz.<\/span> <\/li>\n<\/ol>\n

      <\/span> CTQ a\u011fac\u0131 \u00f6rne\u011fi<\/span><\/h2>\n

      Konsepti tam olarak anlamak i\u00e7in a\u015fa\u011f\u0131da bir CTQ a\u011fac\u0131 \u00f6rne\u011fi verilmi\u015ftir. <\/p>\n

      \"CTQ<\/figure>\n

      <\/span> CTQ a\u011fac\u0131n\u0131n avantajlar\u0131<\/span><\/h2>\n

      CTQ a\u011fac\u0131 olu\u015fturman\u0131n \u00e7e\u015fitli yararlar\u0131 ve avantajlar\u0131 vard\u0131r:<\/p>\n

        \n
      • CTQ a\u011fac\u0131, m\u00fc\u015fterileri memnun edecek gereksinimlerin belirlenmesine yard\u0131mc\u0131 olur.<\/span><\/li>\n
      • Temel m\u00fc\u015fteri memnuniyeti g\u00f6stergelerine odaklan\u0131r.<\/span><\/li>\n
      • M\u00fc\u015fteri gereksinimlerini CTQ’ya \u00e7evirir.<\/span><\/li>\n
      • \u00dcr\u00fcn veya hizmetin kalitesini art\u0131rmaya yard\u0131mc\u0131 olur.<\/span><\/li>\n
      • Ayr\u0131ca tasar\u0131mc\u0131lar\u0131n \u00fcr\u00fcn veya hizmet tasar\u0131m\u0131n\u0131n kalite fakt\u00f6rlerini anlamalar\u0131na yard\u0131mc\u0131 olur.<\/span><\/li>\n
      • M\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131, kalite fakt\u00f6rlerini ve gereksinimlerini kolayca g\u00f6rselle\u015ftirmenizi sa\u011flayan bir ara\u00e7t\u0131r.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

        Bu makalede CTQ’lar\u0131n ne oldu\u011fu ve ne i\u00e7in kullan\u0131ld\u0131\u011f\u0131 a\u00e7\u0131klanmaktad\u0131r. Ayr\u0131ca CTQ a\u011fac\u0131n\u0131n ne oldu\u011funu, nas\u0131l yap\u0131ld\u0131\u011f\u0131n\u0131, CTQ a\u011fac\u0131 \u00f6rne\u011fini ve ayr\u0131ca CTQ a\u011fac\u0131 olu\u015fturman\u0131n avantajlar\u0131n\u0131 da bulacaks\u0131n\u0131z. CTQ nedir? CTQ (veya Kritikten Kaliteye ), m\u00fc\u015fterinin ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131lamak i\u00e7in gerekli olan parametreleri tan\u0131mlamak i\u00e7in kullan\u0131lan bir Alt\u0131 Sigma metodolojik terimidir. Ba\u015fka bir deyi\u015fle CTQ terimi, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-348","post","type-post","status-publish","format-standard","hentry","category-kalite-yonetimi"],"yoast_head":"\n\u25b7 CTQ: kalite i\u00e7in kritik parametreler<\/title>\n<meta name=\"description\" content=\"Burada CTQ'lar\u0131n ne oldu\u011funu, CTQ a\u011fac\u0131n\u0131n ne oldu\u011funu, nas\u0131l yap\u0131ld\u0131\u011f\u0131n\u0131, avantajlar\u0131n\u0131 ve bir CTQ a\u011fac\u0131 \u00f6rne\u011fini ke\u015ffedeceksiniz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/statorials.org\/tr\/ctq\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u25b7 CTQ: kalite i\u00e7in kritik parametreler\" \/>\n<meta property=\"og:description\" content=\"Burada CTQ'lar\u0131n ne oldu\u011funu, CTQ a\u011fac\u0131n\u0131n ne oldu\u011funu, nas\u0131l yap\u0131ld\u0131\u011f\u0131n\u0131, avantajlar\u0131n\u0131 ve bir CTQ a\u011fac\u0131 \u00f6rne\u011fini ke\u015ffedeceksiniz.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/statorials.org\/tr\/ctq\/\" \/>\n<meta property=\"og:site_name\" content=\"Statorials\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-02T02:31:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/statorials.org\/wp-content\/uploads\/2023\/08\/exemple-darbre-ctq.png\" \/>\n<meta name=\"author\" content=\"Dr.benjamin anderson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dr.benjamin anderson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/statorials.org\/tr\/ctq\/\",\"url\":\"https:\/\/statorials.org\/tr\/ctq\/\",\"name\":\"\u25b7 CTQ: kalite i\u00e7in kritik parametreler\",\"isPartOf\":{\"@id\":\"https:\/\/statorials.org\/tr\/#website\"},\"datePublished\":\"2023-08-02T02:31:21+00:00\",\"dateModified\":\"2023-08-02T02:31:21+00:00\",\"author\":{\"@id\":\"https:\/\/statorials.org\/tr\/#\/schema\/person\/365dc158a39a7c8ae256355451e3de48\"},\"description\":\"Burada CTQ'lar\u0131n ne oldu\u011funu, CTQ a\u011fac\u0131n\u0131n ne oldu\u011funu, nas\u0131l yap\u0131ld\u0131\u011f\u0131n\u0131, avantajlar\u0131n\u0131 ve bir CTQ a\u011fac\u0131 \u00f6rne\u011fini ke\u015ffedeceksiniz.\",\"breadcrumb\":{\"@id\":\"https:\/\/statorials.org\/tr\/ctq\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/statorials.org\/tr\/ctq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/statorials.org\/tr\/ctq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Ev\",\"item\":\"https:\/\/statorials.org\/tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ctq\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/statorials.org\/tr\/#website\",\"url\":\"https:\/\/statorials.org\/tr\/\",\"name\":\"Statorials\",\"description\":\"\u0130statistik okuryazarl\u0131\u011f\u0131 rehberiniz!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/statorials.org\/tr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"tr\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/statorials.org\/tr\/#\/schema\/person\/365dc158a39a7c8ae256355451e3de48\",\"name\":\"Dr.benjamin anderson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/statorials.org\/tr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/statorials.org\/tr\/wp-content\/uploads\/2023\/10\/Dr.-Benjamin-Anderson-96x96.jpg\",\"contentUrl\":\"https:\/\/statorials.org\/tr\/wp-content\/uploads\/2023\/10\/Dr.-Benjamin-Anderson-96x96.jpg\",\"caption\":\"Dr.benjamin anderson\"},\"description\":\"Merhaba, ben Benjamin, emekli bir istatistik profes\u00f6r\u00fc ve Statorials \u00f6\u011fretmenine d\u00f6n\u00fc\u015ft\u00fcm. \u0130statistik alan\u0131ndaki kapsaml\u0131 deneyimim ve uzmanl\u0131\u011f\u0131mla, \u00f6\u011frencilerimi Statorials arac\u0131l\u0131\u011f\u0131yla g\u00fc\u00e7lendirmek i\u00e7in bilgilerimi payla\u015fmaya can at\u0131yorum. 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